Privacy Policy u9agent — Our Commitment to Protecting Your Data

1 Introduction

U9agent is an online entertainment platform offering a wide range of games including slots, sports, betting, fish shooting, and lobby games to members across Malaysia. We place great importance on the trust you place in us, and as a sign of that commitment, we are dedicated to protecting your privacy and personal information to the fullest extent.

This Privacy Policy is prepared in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and covers all aspects of the collection, processing, storage, and disclosure of your personal data. We believe every member has the right to know exactly what information we collect and how it is used.

This document is written in plain, easy-to-understand language — no confusing legal jargon — so you can make informed and confident decisions about your privacy when using the u9agent platform.

2 Personal Data We Collect

We only collect personal data that is strictly necessary to provide you with a safe and high-quality service. Below are the categories of data we collect and their respective purposes:

We never collect sensitive information such as biometric data (unless you voluntarily enable biometric login on your own device), health information, or your political and religious views. All data collected through registration forms, KYC processes, and daily platform usage is solely for legitimate operational purposes.

3 Personal Data Usage Purpose

The personal data we collect is used exclusively for the following purposes, and nothing beyond that:

• Account management: Verifies your identity, creates and manages your member account, and securely processes new registrations.
• Transaction processing: Processes your deposits and fund withdrawals via FPX, Touch 'n Go eWallet, GrabPay, Boost, and other supported payment methods.
• KYC verification: Meets legal requirements related to customer identity verification to prevent fraud and money laundering.
• Customer support: Provides accurate and effective assistance when you contact our support team via live chat or email.
• Platform security: Detects and prevents fraudulent activity, bot usage, or any unauthorised access attempts to our systems.
• Service improvement: Analyses aggregate, anonymised usage patterns to improve the user experience, introduce new features, and optimise platform performance.
• Promotional communications: Sends information about promotions, bonuses, and the latest offers — only if you have agreed to receive such communications.
• Legal compliance: Fulfils any legal obligations or lawful requests from relevant authorities.

4 Data Sharing and Disclosure

U9agent does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share certain information with others, namely:

• Payment processors: Transaction details that must be shared with payment gateways such as FPX and e-wallet operators to securely process your deposits and withdrawals.
• Game providers: Game session data that must be shared with providers such as JILI, Pragmatic Play, Spadegaming, and Evolution Gaming solely for game operation purposes.
• Analytics services: Anonymized and aggregated usage data for platform performance analysis purposes. No personally identifiable information is shared in this context.
• Legal requirements: When required by Malaysian law, court order, or a legitimate request from law enforcement agencies.

All third parties we engage in processing your personal data are required to comply with the same strict security and privacy standards as our internal policies. They are not permitted to use such data for any purpose other than what is specified in the service agreement with u9agent.

5 Data Security Measures

Data security is our ongoing investment. u9agent implements multiple layers of technical and organisational protection to ensure your personal data remains secure at all times:

• Transit encryption: All data transmitted between your device and our servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Storage encryption: Sensitive data such as financial information and passwords are stored in encrypted format using current encryption algorithms on our servers.
• Two-factor authentication (2FA): All member accounts are protected with 2FA to add an extra layer of security at login.
• Continuous monitoring: Our security system monitors suspicious activity in real time, 24 hours a day, 7 days a week.
• Regular security audits: We conduct regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
• Staff training: All staff who handle personal data undergo regular data protection training.

6 Cookies and Tracking Technologies

U9agent uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use our platform (such as most frequently visited pages) to help us improve performance.
• Functional Cookies: Remembers your preferences such as language, display settings, and personal choices to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for continuous improvement purposes. Data collected is anonymised.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help guide.

7 Your Rights as a Data Subject

Under the Malaysian PDPA and best privacy practices, you have the following rights regarding your personal data that we hold:

• Right to access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to rectification: If any information we hold about you is inaccurate or outdated, you have the right to request its correction promptly.
• Right to restriction: Under certain circumstances, you have the right to request that we restrict the processing of your personal data.
• Right to withdraw consent: If you have previously provided consent for a specific purpose (such as marketing communications), you may withdraw that consent at any time.
• Right to complain: If you are not satisfied with how we handle your personal data, you have the right to file a complaint with the Malaysian Department of Personal Data Protection.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe, not exceeding 21 business days from the date the request is received.

8 Data Storage and Deletion

U9agent retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. In general, our data retention policy is as follows:

• Active account data: Retained for as long as your account remains active and for a specified period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven years in accordance with Malaysian financial legal requirements.
• Platform activity logs: Retained for 12 months for security and investigation purposes if required.
• Support communication data: Retained for two years from the date of last interaction.

When your personal data is no longer needed, we will securely delete or anonymize it using methods that ensure it cannot be recovered by any party. You may also submit a data deletion request by contacting us, subject to legal obligations that may require us to retain certain records.

9 Changes to This Privacy Policy

U9agent reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements to the services we offer. The latest version of the Privacy Policy will always be available on this page, with a clearly indicated "Last Updated" date at the top.

For significant and material changes, we will notify you through one or more of the following methods:

• A clear notice on the home page or your account dashboard
• Email notification to the email address registered with your account
• In-app notifications on the u9agent mobile app

Your continued use of the u9agent platform after any changes to this Privacy Policy are published will be deemed as your acceptance of those changes. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, do not hesitate to reach out. Our privacy team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: The fastest way to get an immediate response — click the live chat icon at the bottom corner of the platform.
• Email: [email protected] — for written enquiries that require documentation or detailed clarification.
• FAQ: Visit page FAQ us for answers to frequently asked privacy questions.

We commit to responding to all privacy-related inquiries within 3 business days. For formal data rights requests, processing time is up to 21 business days as stated in Section 7. Your trust is our most valuable asset — we will never take any privacy concern you raise lightly.

For more information on gaming compliance and platform responsibilities, please also read Terms & Conditions and the Responsible Gaming us.